Refund Policy

At Graff, we pride ourselves on high customer satisfaction. If, however, you are not satisfied with your purchase, or simply change your mind, you may request a refund from us within fourteen (14) days of receipt of your item. We cannot, however, process exchanges or returns on items that have been customized, engraved, worn, used, altered or damaged.  

To request a refund, simply send us an e-mail at clientservices.jp@graffjapan.com within fourteen (14) days of receiving your product. When we receive such request from you, we will provide you with instructions on how to return the product to us. We reserve the right to inspect the product prior to approving your refund request. Upon receipt and subject to any inspection, we will provide you with a refund of your purchase price along with any shipping fees you may have paid. Please note that processing your refund request could take several days, so we ask that you please be patient.

If you return your product to a Graff boutique, or if you are returning a gift, your refund will be provided through a store credit or an exchange for an item of equal or lesser value along with a store credit to cover any difference. If you return your product to an eBoutique, you may choose between receiving a refund, a store credit or an exchange.

All sales are deemed final if no refund is requested within the fourteen (14) day period after you receive your product from us.

For any questions, please feel free to contact our Customer Services Team department at 0120-667-687 or by email at clientservices.jp@graffjapan.com.